For the Goods to be eligible for a return, please make sure that they come under the following reasons:
- Clothes can be returned on account of size mismatch, wrong item, or quality compliances.
- Return of Silk and silk-based products should be made within 24hrs of receiving the product.
- Clothes that belong to undergarments or any form of intimate wear cannot be returned.
- Return request will not be processed if pick up is cancelled owing to missing or damaged item after delivery.
- The return request must be submitted within 48 hours after receiving your product(For Non-Silk Clothings)
- Only products with the valid product tag will be accepted for return.
- Video of the product being unpacked should be submitted while requesting for return.
- Shipping expenses, if any, are non-refundable.
- Returns will be reimbursed to the same account originally registered to complete the order payment.
- Returns will be processed only once we have acquired and verified the merchandise at our warehouse.
- Only first time return submissions on items can be made free of shipping charges.
- Requests for replacements must be made within 48 hours of receiving the goods.
- Upon acquiring the original product at our warehouse and verifying it, a replacement product will be delivered within 48 hours.
- Our logistics staff will pick up any returns or replacements.
- If the replacement item is unavailable, you will be entitled to a refund or a FromIndia.com retail coupon.
- Complimentary gifts offered should be returned along with the items purchased.
- In the event of a size discrepancy, a replacement will be authorized.
- A replacement will not be processed if the pickup is cancelled owing to missing or broken (caused while in your possession) item.
- What are the criteria for returning an order made on FromIndia.com?
Submit a return request with order details to firstname.lastname@example.org or contact us through our chat support.
- How can I make an order replacement request?
Send us an email explaining the replacement as well as the order information.
- What is Return policy on COD orders?
As in the case of a COD order, bank account information is necessary to process a refund.
- Is it possible to re-schedule the pickup date?
Rescheduling is not possible for return or replacement order.
- What if I miss my return pick-up?
A paid pick-up service may be available in case of missed return pick-ups.