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Use code: MAY5; Get 5% Extra Discount on Orders Above $55
Use code: MAY5; Get 5% Extra Discount on Orders Above $55

FAQ

FROMINDIA

1.What is special about FromIndia.com?

All the products on fromindia.com is authentically sourced from its respective Indian states. On FromIndia you will find a wide range of organic and natural products.In order to make your shopping experience easier, we have provided super combo products for families of different sizes. You can save more since all the products available on From India are in Indian price.

2.How can fromIndia.com offer products at such a competitive price?

We are able to give you products at highly competitive prices because we source the products directly from the manufacturers and ship it directly to you. We don’t generally stock our products because we believe in not only providing authentic products, but also products that are absolutely fresh.

3.Are all the products on FromIndia.com authentically Indian?

Yes, all the products on fromindia.com are authentically Indian. The organic products will have certification as well.

4.Are the products really being shipped from India?

Yes, in order to retain the authenticity and quality of products, we ship all your orders directly from India.

5.How can you guarantee the freshness of Groceries?

All groceries are packed as soon as we receive your order. We see to it that the most recently produced grocery items are packed in your order so that you receive the items fresh.

5.What do I do if I can’t find what I need on FromIndia?

If the product you want is not listed, please share your requirement with our Customer Care team. We will carefully consider it and help you get the product.

6.Can I save item lists in my account?

Yes, you can save the preferred item in the‘My account’ section just by clicking on the ‘add to wish list’ option below the item. You can view the products in ‘my wish list’section in ‘my account’.

7.What is the minimum order value on FromIndia?

There is no minimum value for your orders and for purchases above S$49, fromindia.com provides free shipping as well.

8.Is it possible to exchange the products?

Yes, you can exchange the products under certain conditions. Exchange is accepted if the product is damaged, broken, expired or if you have received different brand. Please note that used products and Inner wears will not be taken back.

9.Can I order through WhatsApp?

Yes, you can order through WhatsApp. You can send the list of items you require along with the size and quantity to 73395 56555. We will review your order and send you anorder form with the list of items you requested and its cost. Upon completion of payment, we shall process the order.

10.How do I connect with customer care?

You can connect through WhatsApp on 73395 56555 or send an email to support@fromindia.com. We are also available through chat support.

11.What are the payment methods available?

We accept credit and debit cards (VISA / MasterCard). You can make payments through Online banking & Cash on delivery option is also available .

12.How can I cancel my order?

You can cancel the order within 48 hours of placing the order. You can contact our customer support for your order cancellation. You cannot cancel the order once it is shipped/moved to processing status..

13.How long will it take for my products to arrive after I order?

Delivery dates will be shown in respective product page of the website.

Delivery dates will be shown in respective product page of the website. Any product marked as Express Store will be delivered within 48 hours. Products marked as Indian store will be delivered in 45 days. On request, air shipments can be done for special products and the shipment charges will be extra for that.